Where do you ship your products from?

All our products are shipped from France via Colissimo. This central location in the heart of the EU allows for fast delivery, no matter where you place your order.

How long does it take to prepare and ship my order?

When the payment of your order is validated, we commit ourselves to prepare it and to send it within 24 to 48 hours (working days).
If this period is longer, we will inform you in advance.

How long will the delivery take?

Some countries are faster than others. It takes us about 1-2 business days to process your order for shipment. Once it is shipped, the arrival time will be :

France : 2 to 4 working days.

Belgium, Germany, Austria, Luxembourg, Italy : 3 to 7 working days

Spain, Portugal, Ireland and other European countries: 4 to 9 working days.

DOM TOM: 7 to 10 working days.

IMPORTANT NOTE: Tracking envelope shipments is more difficult, sometimes the envelopes are not scanned correctly and therefore difficult to track. It is recommended to use COLISSIMO which is more efficient.

What payment methods are available to me?

We offer the following payment methods:

- Credit cards ( Visa, MasterCard, American Express )
- Bank transfer

Account: Eco Brothers SARL

IBAN: FR76 1680 7000 6037 4662 7221 190


My tracking number does not work, is this normal?

When you receive a shipment confirmation email with the tracking number, and you click on it, it is possible that it is not yet active.

Tracking is always activated at the end of the day, while the carrier scans all the packages.

So there's no need to worry!
If the tracking remains inactive for at least three days, please contact customer service at [email protected] for more information.

Do you keep my credit card information on file?

No, your payment is made directly in a secure environment without passing through the laverteshop.fr server, which guarantees that your credit card numbers are only known by our banking partner.

Do I have to pay customs duties and/or import taxes?

There are no customs fees for shipments within France.
The same applies to shipments to EU countries.
For DOM TOM and countries outside the EU, it is possible that there are customs fees that will be asked when receiving the package. If this is the case, contact us by email and we will do what is necessary. If you have costs to pay, we will reimburse them to you upon presentation of a valid proof of payment.

Will my items be delivered in one package?

In some cases, we can send your order in several packages. We will notify you in advance and send you the tracking numbers if there are several.

Can I return products for a refund?

Yes, you can return your package free of charge within 7 days of receipt. We will then proceed to reimburse you after reception and verification of the condition of the goods. If you return the package, it is important to leave the products in a vacuum bag. We will reimburse you for the shipping costs.

*Any product returned must be in its original packaging and not have been opened.

What is the legal age to buy CBD?

You must be 18 years old to buy CBD.

ECO BROTHERS SARL cannot be held responsible if one of our customers does not respect the legal age for consuming CBD

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